1. Shipping Zones:
We currently offer shipping services to locations across India. However, there might be some remote areas where delivery may not be feasible. In such cases, we will notify you and provide alternative solutions.
2. Delivery Time:
We understand the excitement of receiving your order, and we endeavor to dispatch and deliver your products as quickly as possible. The estimated delivery time is usually between 3 to 7 business days from the date of order placement. Please note that this time frame might vary based on your location and any unforeseen circumstances.
3. Shipping Charges:
We offer free shipping on all orders within India. There are no additional charges for standard shipping.
4. Order Processing:
Once you place an order on our website, our team will begin processing it promptly. You will receive a confirmation email with the order details and tracking information once your package is ready for shipment.
5. Courier Partners:
We have partnered with reputed courier services to ensure reliable and timely delivery. The choice of the courier service is based on the destination and the best available option at the time of shipment.
6. Tracking Orders:
We provide a tracking number for each order, which allows you to monitor the shipping status of your package. You can use this tracking number to check the delivery status on our website or the courier partner’s platform.
7. Delayed or Undeliverable Packages:
In case of any unexpected delays or if the courier is unable to deliver the package due to an incorrect address or other reasons, we will promptly get in touch with you to resolve the issue and ensure a successful delivery.
8. Order Changes and Cancellations:
If you need to make changes to your order or cancel it, kindly reach out to our customer support team at the earliest. We will do our best to accommodate your request if the order has not been shipped already.
9. Damaged or Defective Items:
In the unfortunate event that you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will guide you through the return or exchange process to ensure your satisfaction.
10. Returns and Refunds:
For information on returns and refunds, please refer to our dedicated “Returns Policy” page on our website.
11. International Shipping:
Currently, we do not offer international shipping. Our services are limited to locations within India only.
Please note that the Shipping Policy is subject to change, and any updates will be reflected on our website. If you have any questions or need further assistance, feel free to contact our customer support team via email or phone, and we’ll be glad to help.
Thank you for choosing SectorX. We hope you enjoy your shopping experience with us!
Return & Exchange Policy
At SectorX, we strive to deliver high-quality products that meet your expectations. In the unlikely event that you receive a defective item, we have a straightforward Return & Exchange Policy to ensure your satisfaction. Please carefully read and understand the following policy:
1. Eligibility for Return:
You can request a return or exchange for a product if it is found to be defective. For the purpose of this policy, a “defective” item refers to a product that has a manufacturing flaw, damage, or significant quality issues, making it unfit for its intended use.
2. Timeframe for Return Request:
To initiate a return or exchange, you must contact our customer support team within 48 hours of receiving the product. Please provide a detailed explanation of the defect and attach clear photographs, if possible, to support your claim.
3. Verification of Defect:
Once we receive your return request, our quality assurance team will review the provided information and images to verify the defect. We may also request additional information or evidence, if necessary, to make an informed decision.
4. Return Process:
If your return request is approved, we will provide you with instructions on how to return the defective item. You will be responsible for securely packing the product in its original packaging (if available) and shipping it back to us.
5. Return Shipping Charges:
For approved return requests of defective items, we will bear the shipping costs associated with the return. You will not be charged for shipping in such cases.
6. Inspection and Exchange/Refund:
Once we receive the returned item, our team will thoroughly inspect it to confirm the reported defect. If the defect is validated, you can choose between an exchange for a new, non-defective product of the same style and size (subject to availability), or you may opt for a full refund of the purchase amount.
7. Refund Processing Time:
If you choose a refund, we will process it within 5-7 business days after the inspection is completed and the return is approved. Please note that the refund may take additional time to reflect in your original payment method, depending on your bank or payment provider.
8. Non-Eligibility for Return:
Please note that our Return & Exchange Policy is applicable only to defective items. We cannot accept returns or exchanges for items that are not deemed defective. Minor variations in color, texture, and other characteristics that are inherent to the materials used or handcrafted nature of the product are not considered defects.
9. Cancellation Policy:
Since our Return & Exchange Policy is limited to defective items only, the standard cancellation policy applies to non-defective items. You can refer to our “Cancellation Policy” page on our website for more details.
Please contact our customer support team via email or phone for any return or exchange requests or if you have any further questions regarding our policy.
We are committed to resolving any issues and ensuring your satisfaction with your shopping experience at SectorX.