Refund : If approved then refund will be credited to the original payment method within 5-7 working days
At Sector X, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange under the following terms:
1.1 Refund requests must be made within 7 Days of receiving your order.
1.2 The product must be unused, in its original packaging, and in the same condition as received.
1.3 Proof of purchase (receipt or order confirmation) is required to process a refund.
1.4 Refunds are not applicable to clearance or final sale items.
2.1 To request a refund, please contact our customer support team at thesectorx.store@gmail.com with your order details and reason for the return.
2.2 Once your request is approved, you will receive instructions on how to return the product.
2.3 After receiving the returned item, we will inspect it and notify you of the refund status.
2.4 Approved refunds will be processed within 7 days and credited back to the original payment method.
3.1 Customized or personalized products.
3.2 Items damaged due to misuse or improper handling.
3.3 Digital products or gift cards.
4.1 If you receive a defective or incorrect item, you may request an exchange instead of a refund.
4.2 Exchanges are subject to product availability.
4.3 If an exchange is not possible, a full refund will be issued.
5.1 Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item sent).
5.2 Original shipping charges are non-refundable.
6.1 If you have not received your refund within the stated timeframe, please check with your bank or payment provider.
6.2 If the issue persists, contact us at thesectorx.store@gmail.com for further assistance.
If you have any questions regarding our refund policy, please reach out to us:
By making a purchase from Sector X, you acknowledge and agree to this refund policy.